Scaled Agile Framework (SAFe) Scrum Master Practice Test

What role does a Scrum Master play in conflict resolution?

1. Imposing decisions

2. Facilitating dialogue between team members

3. Choosing sides based on popularity

4. Ignoring conflicts

The correct answer is: Facilitating dialogue between team members

The role of a Scrum Master in conflict resolution is centered around facilitating dialogue between team members. This approach fosters a collaborative environment where individuals can express their perspectives and work towards mutual understanding. The Scrum Master acts as a neutral party, helping to guide discussions so that all voices are heard and encouraging constructive conflict resolution strategies. By facilitating dialogue, the Scrum Master helps to identify the root causes of conflicts and assists the team in exploring possible solutions together. This not only resolves the immediate conflict but also empowers the team to handle future disagreements more effectively, promoting continuous improvement and a healthier team dynamic. In contrast to simply imposing decisions, which can create resentment and hinder team autonomy, or choosing sides based on popularity, which undermines trust and collaboration, the Scrum Master encourages open communication. Ignoring conflicts altogether is detrimental as it allows issues to fester and potentially escalate, negatively impacting team performance and morale. Thus, the emphasis is on facilitation, making option B the most aligned with the Scrum Master's role in conflict resolution.