Scaled Agile Framework (SAFe) Scrum Master Practice Test

Which characteristic of a high-performing team is Team A demonstrating by collecting direct customer feedback after releasing functionality?

1. Using regular feedback loops built into the learning cycle

2. Balancing abilities on the team with the challenge of the work

3. Focusing on success over trying to avoid failures

4. Taking appropriate risks without fear of failure

The correct answer is: Using regular feedback loops built into the learning cycle

Collecting direct customer feedback after releasing functionality illustrates the characteristic of using regular feedback loops built into the learning cycle. This practice is crucial for high-performing teams as it facilitates continuous improvement and ensures that the product aligns closely with customer needs and expectations. By actively seeking feedback after each release, the team can assess the effectiveness of their work and make informed adjustments based on real user experiences. Integrating feedback into the development process allows the team to learn from both successes and shortcomings, fostering an environment where learning is prioritized. This not only enhances product quality but also strengthens the team's responsiveness to customer desires, making their output more valuable. The commitment to iterating based on direct customer insights is a hallmark of agile methodologies and underscores the team's dedication to improving over time. This approach is different from balancing abilities with challenges, focusing purely on success, or taking risks. While those elements are significant in their own right, they do not specifically highlight the importance of feedback loops, which are fundamental in driving a high-performing team's effectiveness and adaptability.