Scaled Agile Framework (SAFe) Scrum Master Practice Test

Which feature of high-performing teams often aids in resolving conflicts?

1. Dominating leadership style

2. Overemphasis on consensus

3. Open communication

4. Isolation of team members

The correct answer is: Open communication

High-performing teams often exhibit open communication, which plays a critical role in resolving conflicts effectively. This characteristic encourages team members to express their thoughts, ideas, and concerns freely. When communication is open, team members can address misunderstandings quickly and work collaboratively to find solutions to conflicts. This transparency fosters trust, enables constructive feedback, and creates an environment where everyone feels heard and valued, leading to healthier interactions and quicker conflict resolution. In contrast, a dominating leadership style can suppress individual voices and prevent open dialogue, potentially exacerbating conflicts rather than resolving them. Overemphasizing consensus can lead to a situation where important issues are not addressed adequately, as team members may feel pressured to conform rather than speak up. Isolation of team members hinders collaboration and communication, making it more challenging to navigate and resolve conflicts effectively. Open communication is, therefore, essential for fostering a collaborative environment where conflicts can be addressed promptly and effectively.