Scaled Agile Framework (SAFe) Scrum Master Practice Test

Which practice is effective for Scrum Masters in managing conflict within teams?

1. Encourage team members to resolve conflicts on their own

2. Implement a formal complaints system

3. Escalate conflicts to the Release Train Engineer

4. Enforce working agreements

The correct answer is: Enforce working agreements

Enforcing working agreements is an effective practice for Scrum Masters in managing conflict within teams because it provides a structured framework that the team has collectively agreed upon. Working agreements outline the behaviors, expectations, and norms that team members commit to follow, which helps to create a mutual understanding and set clear boundaries. When conflicts arise, referring back to these established agreements can facilitate discussions and allow team members to resolve issues based on shared values and commitments. This approach fosters accountability among team members and encourages them to take ownership of their interactions. Additionally, it empowers the team to self-manage conflicts by using their working agreements as a guide, thereby promoting a collaborative and respectful environment. By having these agreements in place, teams can create a safe space for dialogue, reducing misunderstandings and helping to mitigate conflict proactively.